How we collect and use your information.

We may collect personal information such as your name, company or organisation, role, email address, phone number, the type of enquiry and sector, and any message you provide.

When you book a service or request a callback, we may also collect your suburb, the address and details of the job or property, and site contact or access details. When you apply for a role, we may collect your resume, experience, availability, licence details and any documents you attach.

We may also collect basic website usage information such as browser type, device information, IP address and interaction data through website analytics and related technologies.

We collect information when you submit an enquiry, book a service, request a callback or apply for a role through this website, email us, call us, communicate with our team or interact with this website.

We use personal information to respond to enquiries, prepare proposals and tenders, arrange and carry out work through our group companies, assess employment and supplier enquiries, improve our services, maintain internal records and meet legal or regulatory obligations.

We may disclose personal information to our group companies (Franklins Plumbing Services, Ecovolt Electrical and Fusion Pumps), employees, contractors, service providers and technology providers where reasonably necessary to operate our business and deliver services, and where required by law or to protect our legal rights.

Enquiries, bookings and applications submitted through this site are delivered by email using a third-party email provider, and spam protection is provided by Google reCAPTCHA, which is subject to Google's own privacy policy and terms.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No method of transmission or storage is completely secure, but we aim to use reputable systems and reasonable safeguards.

If you would like to access or correct the personal information we hold about you, contact us using the details below. We will take reasonable steps to respond to your request.

This website may use cookies, analytics tools and similar technologies to understand traffic and improve performance. You can generally control cookies through your browser settings.

We may update this policy from time to time. Any updates will be published on this page.